To ensure everyone has the best possible experience, we kindly ask for your cooperation with the following policies:
grip socks required
for safety, sanitary, and liability reasons, grip socks are required for all classes- no exceptions. if you forget to bring a pair, we have some available for purchase at the studio.
new clients must arrive 10 minutes early for class
to ensure you have the best start, new clients should arrive at least 10 minutes early for a safety orientation and to complete necessary paperwork. if you arrive late, we may not be able to accommodate you, and unfortunately, this may result in forfeiting your class credit. we wouldn’t want for for you to miss out, so please arrive early!
please check in with our front desk staff/ instructor
to avoid any accidental no-show charges, please take a moment to check in with our front desk or instructor when you arrive. especially if you’re running a little late. please double check after class that you were checked in.
spots are held for 5 minutes
we know things don’t always go as planned, but please note that class spots are held for 5 minutes after the start time. if there’s a waitlist, we may offer your spot to a waiting client. to minimize disruptions to other clients and instructors, late arrivals beyond 5 minutes may not be admitted. we appreciate your understanding!
12 hour policy for cancellations & switches
if your schedule changes, we kindly ask that you cancel or reschedule your class at least 12 hours in advance of your original class time, via our app, website, or your third-party booking platform (e.g. classpass). this helps us open up spots for other clients.
honor pilates class packages: late cancellations and no-shows will result in a forfeit of your class credit.
honor pilates unlimited memberships: a $15 late cancellation fee will be charged to the card on file if a class is cancelled within 12 hours of the class start time. failure to attend class will result in a $20 no-show fee.
third-party bookings (e.g. classpass): late cancellations and no-shows will result in a forfeit of the class credit and potentially a respective fee charge. we understand this is less than ideal, but unfortunately these policies are set in place by the third party and all credit deductions and fees are handled directly by them, not honor pilates.
we cannot modify/ cancel/ refund fees for class pass & third party bookings
if you booked your class through classpass or another third-party service, any changes must be made directly through their platform. since fees are processed on their end, we are not able to make modificiations or exceptions.
merchandise policy: no returns, exchanges welcome
all grip socks and studio merchandise are final sale, but if you purchased an unworn and unwashed item and need a different size, we’d be happy to exchange it within 7 days.
refunds
we issue refunds as studio credit, which can be used toward future bookings or purchases. we kindly ask that clients double-check their class schedules to avoid any unexpected charges.please check in with our front desk staff/ instructor
to avoid any accidental no-show charges, please take a moment to check in with our front desk or instructor when you arrive. especially if you’re running a little late. please double check after class that you were checked in.
cell phones & recording
to maintain a peaceful and focused environment, we ask that all cell phones be silenced during class. if you’d like to take videos, please be mindful of others and ensure that no other clients are recorded. additionally, all videos must be for personal use only. thank you for respecting everyone’s space and privacy!
clients must be 16+ years old to take class. those under 18 years old require consent from a parent or guardian.
clients must be at least 16 years old to attend class. those under 18 will need consent from a parent or guardian via consent form before joining. these may be filled out by the parent/ guardian in-person or sent via email to info@honorpilatesstudios.com.
child supervision policy
while we love welcoming families into our studio, we are unable to provide supervision for minors while a parent or guardian takes class. for safety reasons, we ask that alternative childcare arrangements be made prior to your visit. thank you for understanding!
these policies are in place to ensure a smooth, fair, and enjoyable experience for everyone. we truly appreciate your understanding and support in making our studio a wonderful, safe, and peaceful space for all.
Thank you!